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General Questions on Enviro Spase

Answers to general questions about using Enviro Spase. 

What information do I need when creating a Help Ticket for Enviro Spase?
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In order to assist you with an Enviro Spase issue we will need the following items.

  1. A compressed (zip) file of the Enviro Spase log files located at C:\Enviro\Espase8\eSpase8_Log. 
  2. A Subset of your Enviro Data database in a compressed (Zip) file format. A how to article on creating a subset of your database can be found here.
  3. An email sent to support@geotech.com with the two above zip files attached. In the body of this message please tell us the mapping coordinate system you are using.

We also suggest that you review What should I do before contacting support? Also check the page on how to use FAQs.

Can you tell me more about Enviro Spase?
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Please see the Enviro Spase page on this website for more. Also, visit the Enviro System Overpage page for how out products work together. 

When I try the Direct Connect, why can’t I locate the EnvDView.mdb?
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First, we recommend that you turn on File Extensions as explained here. 

In the Corsstab Callouts form, make sure you choose the correct database used to share data between the Viewer and Enviro Spase 8. This database id EnvDView.MDB and should be located in the EData8\Database folder. Make sure you have not choosen the Viewer file which is EnvDDate8.ACCDB. This will be easier to located with file extensions on and not hidden. See graphic below with the incorrect folder and file path. 

espase crosstab callouts